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Clinic policy for scheduling walk-in visits.
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All abnormal pap results will have a follow-up plan documented in the patient’s chart within four weeks of receiving the report.
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For patient receiving at least her 3rd Depo Provera Injection
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It is the policy of Shasta Community Health Center to prescribe injectable contraceptive medications to female patients at risk of pregnancy.
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Flow chart mapping out new patient Depo Provera Protocol
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Sample statement of health center ethics.
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Sample statement of health center mission and values
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A sample statement of health center mission and guiding principals.
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Patient Bill of Rights in Spanish.
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Sample patient bill of rights in Spanish.
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Sample patient bill of rights in English.
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A sample patient satisfaction form that is commercially available, in English and Spanish.
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A more involved 2-page sample form given to patients to evalluate their overall experience at the clinic.
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A sample health center policy for assessing patient satisfaction.
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Health Centers can reduce their liability for lawsuits by ensuring they are eligible for coverage by the Federal Tort Claims Act (FTCA), which offers protection akin to medical malpractice insurance to federally-funded Migrant and Community Health Centers. Since Health Centers are required to refer patients to medically-necessary specialty care services that are not within their capacity to provide, it is important to be consider the Health Center’s coverage and potential exposure in the event that problems arise connected to the referral.

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In order to meet the needs of special populations such as migrant farmworkers, Health Centers often use non-traditional delivery methods to provide health care. For example, services may be provided at locations other than their own bricks-and-mortar location that are more convenient for patients. Health Centers can reduce their liability for lawsuits from incidents arising while their employees are working off-site by ensuring they are eligible for coverage by the Federal Tort Claims Act (FTCA), which offers protection akin to medical malpractice insurance to federally-funded Migrant and Community Health Centers.

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In recognition of the importance of behavioral health as a component of quality health care delivery, HRSA requires health centers to provide these services to their patient population. These are services that are difficult for many MHCs to provide onsite so they must be contracted to outside providers. Behavioral health services may include, but are not limited to, counseling for mental health issues (e.g., depression, anxiety) and substance abuse (e.g., alcohol, recreational drugs). Health centers need to be aware of the special requirements imposed by HIPAA on medical records generated by the provision of behavioral health services, and consider the impact on FTCA coverage of referring patients to outside and/or off-site providers.

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As part of their enabling services for farmworkers, Health Centers may provide transportation to and from appointments. In the event of an incident arising from providing this service, Health Centers can implement certain policies and practices to reduce their risk of liability.

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Unlike providers of many other federally-funded services and benefits, Health Centers are permitted to serve undocumented patients, and are not required to ask about a patient’s immigration status. Migrant Health Centers need to ensure that their policies protect patient privacy while complying with applicable laws on collection and disclosure of patient information.

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To establish a procedure by which a patient may have antibiotics for prophylaxis ordered without a provider visit.
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A description of dental appointment and scheduling terms for dental receptionists.
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This South Carolina hepatitis C testing protocol is very clear and thorough. South Carolina provided hepatitis C testing at local health department clinics for high risk individuals. This protocol gives specifics on how they determined risk, how to give risk status information to the client, and how to deliver positive and negative test results. Interestingly, this protocol was assessed for cost-effectiveness, and revisions included changing the "number of lifetime partners" risk category to "50 or more" to be elegible for testing at the health department in the absence of other risk factors. An excellent model to use if you are considering screening and offering testing at your site.
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To improve compliance with evidence-based guidelines for chronic disease care.

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Measurement of glycemic control, renal function and lipid levels in diabetic patients are important indicators of the quality of the medical treatment and are necessary to guide the treatment of diabetic patients. These tests are required at frequent intervals.

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To improve care to Diabetic Patients and others by providing basic foot care and assessment.
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To establish a procedure by which a LSCHC dentist may refer a patient to the medical clinic for a nurse only visit (without a medical provider visit) to have parenteral antibiotics for an emergency dental abscess.
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To establish a procedure by which a patient may have referral for emergency dental problem without a provider visit.
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To provide the RN with guidelines to assure that the basic elements of diabetes management are taught to patients with diabetes.

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Appointment for first visit should be scheduled within 8 weeks of gestation. The first appointment is scheduled with perinatal nurse.
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To ensure all data is maintained and properly backed up to maximize recovery in the event of disaster and to make the file accessible to other staff.

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