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This is the first of several resources MCN is developing to aid health centers in addressing the unique healthcare needs of migrant patients within the Patient Centered Medical Home. In addition, MCN is developing tools and resources health centers can utilize as they seek PCMH recognition.

Open Access means that patients can get same-day appointments for acute care needs and rapid access to routine care needs. This resource describes what Open Access looks like for migrant patients.

NCQA Standard 1: Enhance Access and Continuity; Element A: Access During Office Hours

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Clinic policy for cancellation of appointments.
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Guidelines with regards to acceptable and unacceptable absences from the workplace.
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The purpose of this policy is to inform patient of the importance of keeping their appointments, or calling to cancel 15 minutes prior to appointment time, as well as to maintain proper provider productivity levels, while providing quality primary care to patients.
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Clinic policy for scheduling walk-in visits.
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A description of dental appointment and scheduling terms for dental receptionists.
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