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These policies were developed by OneWorld Health Center to govern their promotora program. Included in this document are policies regarding: Procedures, Follow-up Calls, Forms, Job Descriptions, Competencies and Attributes.
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These policies were developed by OneWorld Health Center to govern their promotora program. Included in this document are policies regarding: Procedures, Follow-up Calls, Forms, Job Descriptions, Competencies and Attributes.

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Sample policy on employee immunization records.
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Seven page document that provides a sample/template emergency preparedness plan.

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Two documents that can be used as a template guide for creating a pandemic flu policy.

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Any patient presenting or calling with any of the following conditions will receive immediate attention. If present in the clinic, the patient will be taken to an exam room immediately and the RN, PA , or physician will be called to make further evaluation. If the patient calls, the urgent call message will be taken director to the provider and in their absence, to the clinical coordinator or available RN for a plan of care.
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The Workbook provides a process that can support state, local,and tribal planners as they advance in their efforts to reach all populations—and specifically, special populations—in day-today communication and during crisis or emergency situations.

The Workbook is divided into three primary sections, each representing a major stage in the process of communicating with special populations,and provides a baseline of research plus selected resources that should substantially reduce the work required of health departments to begin this process.

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Sample clinic policy for scenarios that constitute emergencies requiring immediate attention by an auxiliary medical personnel or physician.

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Sample year-long calendar outlining emergency preparedness activities.
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The goal of this Emergency Management plan is to describe the organization�s approach to responding to emergencies within the organization or in its community that would suddenly and significantly affect the need for the organization�s services, or its ability to provide those services, and to protect staff, patients, and visitors from harm and to ensure an effective response to disasters or emergencies affecting the environment of care.
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Sample policy stating the procedure for a medical emergency.
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To document fair employment practices.
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To define a process for accepting verbal or telephone orders and test results directly from physicians, physician extenders (Physician Assistants, Nurse Midwives, Nurse Practitioners), labs and/or testing services.

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The purpose of the Patient Discharge from Practice Policy is to direct a mechanism for review of cases where there is a serious breech in the responsibility of a patient to Cherry Street Health Services. The reviewers consist of the Medical Director and/or Dental Director and the Provider involved and any other staff involved in the case. The group may recommend a remedy, which may include the termination of the patient from the health center practice.

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To provide for a consistent method of telephone medical management by the Registered Nurse.

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Manage changes in a rational and predictable manner so that staff and clients can plan accordingly.

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Clinic policy detailing the informed consent process.
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The purpose of this policy is to define the reasons for patients being terminated from the practice and to describe the termination process. This policy statement can be downloaded and modified for use in other health centers.

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This policy is created to outline the process for the management of difficult patients. This includes those who are perceived to be difficult with respect to recurrent hostile behavior, inappropriate use of __HC services, excessive non-compliance, inappropriate use of controlled substances, or other patterns of behavior that represent excessive lack of respect or responsibility on the part of the patient.

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Clinic policy on patient flow.
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A few sample dental chart review forms/templates. 

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This policy is created to outline the process for the management and eventual discharge from service of difficult patients. This includes those who are perceived to be difficult with respect to recurrent hostile behavior, inappropriate use of FHC services, excessive non-compliance (including financial obligations), inappropriate use of controlled substances, or other patterns of behavior that represent excessive lack of respect or responsibility on the part of the patient.
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To promote the improvement in the quality of the assessment and care of patients, enhance the appropriate utilization of health care services, and to enhance the value of health care services.
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This two-hour webinar was intended for clinicians and others who are involved in the diagnosis of active TB. The recording consists of a 90-minute web-based seminar followed by a 30-minute question and answer period. This case-based training highlights common basic dilemmas in the differential diagnosis of TB. The seminar was webcast live on July 20, 2011.

Faculty
Lisa Chen, M.D., University of California, San Francisco
Philip Hopewell, M.D., University of California, San Francisco
Gisela Schecter, M.D., M.P.H., University of California, San Francisco
Kevin Winthrop, M.D., M.P.H., Oregon Health and Science University

Synopsis
The panel of experts review case scenarios of the most common diagnostic dilemmas in the diagnosis of TB which include basic issues in the recognition of NTM, infectious pneumonia, and cancers.

Participant evaluations include:

This was by far one of the BEST presentations on TB-related topics I have ever had the opportunity in which to participate.

After it was over, the nurses I work with and I sat together and discussed the information we had learned. We also discussed how we could apply the information to our patients. Excellent training!

The presentations are well-structured; interaction between presenters is helpful and engaging. The cases as a whole present a helpful range of situations encountered in diagnosing TB. As a non-clinician, I found it interesting and engaging, too.

I particularly like the interaction between the three presenters during each presentation. It is good to have the other doctors’ thoughts and opinions during each of the presentations.

If it is archived and available, I will probably listen again. Excellent material and so very applicable.

Webpage includes video and audio recording and printed transcript. Print-outs of slides, three to a page, make taking notes easy.

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To outline procedures for discipline and / or termination of employees.

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To maintain a safe work environment free of controlled substances.

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To delineate the procedures for court appearances by employees.

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To maintain confidentiality of corporate and programmatic information.

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To allow leave time for employees to attend funerals of immediate family members.

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