A tool for frontdesk staff to use to keep track of the number of phone calls for appointments, patients presenting to the clinic without appointments, patients referred from other providers, and patient "no shows".
This Excel file provides a sample of how to organize and report demand tracking data for a health center.
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- SampleDemandTracking.xls (46.5 KB)
This powerpoint presentation is a good training tool for collections staff on collections policies and the staff's role in helping to maintain the financial viability of the health center. Suitable for migrant and community health centers. Feel free to adapt the presentation to your individual clinic needs.
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- TheArtofCollections.ppt (90 KB)
Sample policy stating the process for maintaining the emergency cart.
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- EmergencyCartMaintence.pdf (137.22 KB)
Sample policy stating the basic functional set of emergency equipment at all times.
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- EmergencyEquipment.doc (23.5 KB)
Sample policy describing the location of emergency equipment.
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- EquipmentLocation.doc (11 KB)
Sample policy stating that the clinic will keep and maintain a Hyfrecator.
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- Hyfrecator.pdf (68.29 KB)
Sample policy stating that the clinic will maintain their specimen refrigerators ensuring they are safe and clean for supplies and specimens.
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- RefrigeratorMaintenance.doc (139.26 KB)
The HepTalk Training Manual for on-site training for clinics to help improve clinic systems that support communicable disease prevention, and training for clinicians and staff on communicating about risk across cultural differences and about potentially sensitive personal issues.
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- HepTalk_Training_Manual-small.pdf (900.58 KB)
Includes an article about the screening of people from countries where Hep B is endemic. The second part offers resources for clients from Central America who speak languages other than Spanish, such as the indigenous Mixteco. Though the study was completed in Eastern North Carolina, the resource list presented is national in scope and very broad.
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- 07_nov_dec.pdf (44.57 KB)
An opportunity to join live webcast on "Innovative HIV/STI Prevention Approaches."
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- 08_jan.pdf (56.99 KB)
Our concentration for this month (September) and next month (October) is Resources for Effective Risk Assessment. This is a primary focus of the HepTalk project, and one on which we are continuously scouting out new resources. Some of the literature and research about effective risk assessment focuses on HIV and/or gay and populations, but is also relevant for hepatitis and for a broader population.
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- September_2006_HepTalk_Listserv.pdf (89.73 KB)
Welcome to the January 2005 edition of the Listserv. There are four parts to this edition: 1. a list of Hepatitis C Coordinators for all states with HepTalk participants; 2. Hablamos Juntos, a website with resources and information on interpreters, translations, and interpreter training; 3. a link to an article from the National Alliance of State and Territorial AIDS Directors on integrating HIV and hepatitis screening and prevention; 4. A funding opportunity which may be interesting to some HepTalk participants.
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- January_2005_HepTalk_Listserv_.pdf (105.29 KB)
This planning tool helps hospitals predict the pattern of casualty severity, and their capacity to provide care after a mass casualty event.
An editorial by Carol J. Baker, M.D. from The New England Journal of Medicine, Volume 357:1757-1759, October 25, 2007, Number 17.
An article from The New England Journal of Medicine, Volume 357:1685-1694, October 25, 2007 Number 17 by John C. Victor, Ph.D., M.P.H., Arnold S. Monto, M.D., Tatiyana Y. Surdina, M.D., Saida Z. Suleimenova, M.D., Gilberto Vaughan, Ph.D., Omana V. Nainan, Ph.D., Michael O. Favorov, M.D., Ph.D., Harold S. Margolis, M.D., and Beth P. Bell, M.D., M.P.H
In honor of National Adult Immunization Week, September 24-28, we call your attention to an excellent source for patient education materials in many different languages, some of which we have featured here before. The IAC or Immunization Action Coalition is another one of our CDC partners in the Viral Hepatitis Education and Training program. They offer many different kinds of patient education materials about Hepatitis A and B vaccines. They’re easy to access and easy to download as pdf files, so they can be printed and distributed at your clinic, and they are available in Spanish. We have chosen a few of the resources most relevant to adult immunization and Hepatitis, but be sure to check all of their excellent resources.
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- September_2007_HepTalk_Listserv.pdf (125.93 KB)
In our first bulletin, we offer an annotated list of key hepatitis websites. If any of these links are not working, you can copy and paste them directly into your search engine.
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- November_2004_HepTalk_Listserv.pdf (96.77 KB)
Appendix B: Postexposure Prophylaxis to Prevent HBV Infection
This month we offer information about an important opportunity to receive adult hepatitis B vaccine resources. In addition, we're pleased to alert you to a case-based hepatitis continuing education offered by one of our CDC partners in the Viral Hepatitis Education and Training program.
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- August_2007_HepTalk_Listserv.pdf (54.94 KB)
Appendix C: Identification/Management of HBsAg--Positive Persons
Welcome! The December 2004 edition of the Listserv focuses on hepatitis awareness and on screening tools for assessing risk factors and candidates for vaccination.
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- December_2004_HepTalk_Listserv.pdf (108.26 KB)
Continuing with the information on interpreting vaccine schedules from Mexico in the May-June Listserv we offer the Migrant Clinician Network's new 2007 Mexican Migrant Guide: Recommended Vaccines for Recent Immigrants from Mexico, guide, and a vaccine equivalency chart for the state of Arizona. In addition, an important new resource, Health Care Language Services Implementation Guide is available through the Office of Minority Health.
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- July_2007_HepTalk_Listserv.pdf (57.92 KB)
MMWR 2006,55(No. RR-16) Please note: Be sure to include the 3 appendices to get the complete document.
This document answers commonly asked questions about the revised guidelines.
MMWR October 19, 2007 / 56(41);1080-1084 (See separate resource listing and link for Q&A about these new recommendations.
The first section of the document is tailored to each Collaborative Topic (diabetes, cancer, etc.) with suggestions for how CHWs can promote significant outcomes within a variety of measures. The second section includes a grid describing roles for CHWs in five of six components of the Chronic Care Model, aligned with already-established Change Concepts such as "Set and document self-management goals collaboratively with patients." For each Change Concept, a number of high-potential Change Ideas are presented.
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