The scope of the quality improvement program is organization wide and includes activities that monitor and evaluate all phases of the health care delivery system through objective, criteria-based audits, outcome audits, tracking tools, and reporting systems.
“Quality Improvement” (QI) refers to the betterment or enhancement of programs or services. QI develops solutions to the problems noted in the quality reviews and progress reports. Tools used to improve quality include referencing clinical standards, tracking defined programs and measuring outcomes and key indicators, and benchmarking against programs with high levels of performance.
The objectives of the program are to improve employee and patient experiences, to improve health care processes and documentation.