Skip to main content
x
A sample performance review using a rating system to address a comprehensive set of questions about employee performance.
Files
Very comprehensive Medical Records Technician performance evaluation form.

Internal: Frequent contact with insurance department and patient account representatives regarding insurance, billing, and patient account information.External: Some contact with insurance companies to resolve questions at patients’ requests. Contact with collection agencies.Patient Contact: Contact with all patients to serve as a liaison in explaining clinic charges and assisting with applications for reduced fees and all other billing questions.

This position is responsible for assuring that all commercial and/or Medicare, pharmacy posting, Medicaid, and dental claims are analyzed, billed, and collected in accordance with the Center’s policy; responsible for posting of monies from electronic remittances, daily mail, or any money collected in the process of assisting a patient.

Job description for a Patient Assistance Center Counselor. This position is responsible for interviewing, verifying insurance benefits, assisting and performing case management for uninsured and underinsured patients referred to Patient Assistance Center in regards to their medical, social and financial needs.
A 3-fold brochure template with a table describing key clinic services to patients and the community.
Files

An estimated 1.1 million people in the USA are living with HIV/AIDS.  Nearly 200,000 of these individuals do not know that they are infected.  In 2006, the CDC recommended that all healthcare providers routinely offer HIV screening to adolescent and adult patients.  Nurse-dentist collaborations present unique opportunities to provide rapid oral HIV screening to patients in dental clinic settings and reach the many adults who lack primary medical providers.  However, little is known about the feasibility and acceptability of this type of innovative practice. Thus, elicitation research was undertaken with dental providers, students, and patients. This paper reports the results of qualitative interviews with 19 adults attending a university-based dental clinic in New York City. Overall, patients held very positive attitudes and beliefs toward HIV screening in dental sites and identified important factors that should be incorporated into the design of nurse-dentist collaborative HIV screening programs.

An overall medical records policy that includes content, organization, and location (PDF format).
Files
Sample clinic policy on Vaccine Administration Records to assure that there is an accurate on-going record of all vaccines administered in the clinic.
Files

Sample clinic policy to identify what constitutes or defines "normal" when a particular exam is identified as normal or within normal limits.

Files

A reprint from Family Practice Management (January 2003) with a quick chart outlining a policy for how long to keep patient records.